Defective Prints or Shirts

We inspect all items before they're shipped out, but we're human and sometimes defective prints and shirts slip through.

If your customer received a bad print or a defective shirt (such as holes, ripped seams, etc), or if they received the wrong item/size/color, please contact us within 60 days. Let us know the order number and the issue, and we'll make it right for you.

If the issue is our fault, then we will replace the item at no cost to you, or issue a refund back to your account balance.

Please note that we are not responsible for transit issues and delays, as well as lost or stolen packages.

Most press marks, stains and discolorations on the shirts are actually not defects. These are rare but can happen during the printing process and usually disappear with the first couple of washes.

See also: Press Marks and Stains